Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name, nationality, passport or ID number (when required).
• Contact Data: Email address, phone number, billing address.
• Financial Data: Credit card details (processed securely through encrypted payment gateways — we do not store full card details).
• Booking Data: Tour selections, dates, number of participants, special requests.
• Technical Data: IP address, browser type, device information, cookies.
• Usage Data: Pages visited, time spent, referring URLs.

2. How We Use Your Information

• To process and manage your bookings.
• To communicate with you about your reservation.
• To send booking confirmation and tour information emails.
• To improve our website and services.
• To comply with legal and regulatory obligations.
• To send promotional materials (only with your consent).

3. Data Sharing

We do not sell your personal data. We may share your data with:

• Tour guides and transportation providers who are part of your booked services.
• Payment processors for secure transaction handling.
• Legal authorities when required by law.
• Cloud service providers used to operate our platform (e.g., hosting, email services).

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for 5 years.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

6. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are secured using SSL encryption.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Contact Us